Active Incident

Updated a few seconds ago

Small subset of Microsoft Azure labs failing to provision resourcesOperational

Incident Status

Operational

Components

3rd Party Service

Locations

Azure


October 17, 2024 6:02PM UTC
[Monitoring] The mitigations we've put in place are yielding positive improvements in resource deployment. We will continue to monitor closely, but we consider this Mitigated.

October 16, 2024 7:25PM UTC
[Identified] Skillable has identified the issue. Mitigation efforts are showing signs of gradual improvement. We will continue to apply mitigation as needed and remain engaged with Microsoft Support. Next update as the latest information becomes available.

October 16, 2024 6:07PM UTC
[Investigating] Skillable Cloud Fabric team remains engaged and working on mitigation. Next update with in one hour.

October 16, 2024 3:55PM UTC
[Investigating] Skillable is aware of a resource deployment issue with a subset of Microsoft Azure labs. This has been identified as impacting DP-600 and DP-900 labs. Our Cloud Fabric team is engaged and working towards mitigation. Next update with in one hour.

Locations

Skillable Orchestrator

Operational

Skillable Studio

Operational

Skillable Lab Admin

Operational

Hyper-V Fabric

Operational

ESX Fabric

Operational

Skillable TMS

Operational

Skillable Insights

Operational

Skillable.com

Operational

Security Response

Operational

3rd Party Service

Operational

External Services

AWS CloudFront

AWS EC2

AWS Route 53

AWS S3

Amazon Web Services

Azure

BigCommerce

GitHub

MS Office365

Zendesk

Zoom

2

Upcoming Maintenances

6

Incidents Last 30 Days

1

Maintenances Last 30 Days

Scheduled Maintenance

Planned Maintenance to services in all regionsMaintenance

Schedule

November 10, 2024 2:00AM - 7:00AM UTC

Components

Skillable Studio

Locations

Description

Please note that Skillable will perform general maintenance on our datacenter infrastructure in all regions on 11/10/2024, from 2:00 AM UTC (11/09/2024 7:00 PM PT) to 7:00 AM UTC (11/10/2024 12:00 AM PT). During this time, lab users may experience short, transient connectivity issues while infrastructure fails over to secondary resources. No data for running instances should be affected. Within the same timeframe, we will also perform maintenance on our core infrastructure for Skillable Studio. During this time, connectivity to lab instances may be impacted, and new launches may fail. This should also have no effect on current running instances data.
Planned Maintenance to services in all regionsMaintenance

Schedule

December 15, 2024 2:00AM - 7:00AM UTC

Components

Skillable Orchestrator

Locations

US West Datacenter, US East Datacenter, EU North Datacenter, APAC Southeast Datacenter

Description

Please note that Skillable will perform general maintenance on our datacenter infrastructure in all regions on 12/15/2024, from 2:00 AM UTC (12/14/2024 7:00 PM PT) to 7:00 AM UTC (12/15/2024 12:00 AM PT). During this time, lab users may experience short, transient connectivity issues while infrastructure fails over to secondary resources. No data for running instances should be affected. Within the same timeframe, we will also perform maintenance on our core infrastructure for Skillable Studio. During this time, connectivity to lab instances may be impacted, and new launches may fail. This should also have no effect on current running instances data.

History (Last 7 days)

Skillable TMS degraded functionalityDegraded Functionality

Incident Status

Degraded Functionality


Components

Skillable TMS


Locations

US West Datacenter, US East Datacenter, EU North Datacenter, APAC Southeast Datacenter



October 23, 2024 7:33PM UTC
[Resolved] Skillable engineers have solved the TMS application errors when creating and editing users or organizations. Corrective measures were put in place at 3:12pm EST and the TMS is now functioning normally. We are monitoring it closely but do not expect any further service disruption.

October 23, 2024 6:37PM UTC
[Investigating] Skillable engineers are working on mitigations for the TMS application errors encountered by a subset of customers when creating and editing users or organizations. Next update with in 1 hour.

October 23, 2024 5:32PM UTC
[Investigating] Skillable engineers continue to investigate reports of TMS application errors encountered by a subset of customers when creating and editing users or organizations. Next update with in 1 hour.

October 23, 2024 4:47PM UTC
[Investigating] Skillable is aware of an issue where Skillable TMS users may see an "Application Error" when creating and editing users, as well as creating and editing organizations. Our engineers are engaged and working towards mitigation. Next update within one hour.
Skillable TMS service disruptionDegraded Performance

Incident Status

Degraded Performance


Components

Skillable TMS


Locations

US West Datacenter, US East Datacenter, EU North Datacenter, APAC Southeast Datacenter



October 23, 2024 11:44AM UTC
[Resolved] Skillable engineers have solved the TMS application errors issue. Corrective measures were put in place at 7:09am EST and the TMS is now functioning normally.  We do not expect any further service disruption and apologize for any inconvenience. 

October 23, 2024 11:01AM UTC
[Investigating] Skillable engineers continue to investigate reports of application errors that have been encountered by a subset of users accessing the TMS. Next update with in 1 hour.

October 23, 2024 10:06AM UTC
[Investigating] Skillable is aware of an issue where Skillable TMS users may see a "Application Error" when trying to access it. Our engineers are engaged and working towards mitigation. Next update with in one hour.
Skillable TMS service disruptionService Disruption

Incident Status

Service Disruption


Components

Skillable TMS


Locations

US West Datacenter, US East Datacenter, EU North Datacenter, APAC Southeast Datacenter



October 21, 2024 11:42PM UTC
[Resolved] Skillable engineers have solved the TMS lab launch issue. Corrective measures were put in place at 7:29pm EST and the TMS is now functioning normally. We do not expect any further service disruption and apologize for any inconvenience.

October 21, 2024 10:54PM UTC
[Identified] Skillable engineers have solved the TMS service disruption. Corrective measures were put in place at 5:30pm EST and the service is now restored. Skillable engineers have identified and are working towards a fix for an issue with TMS lab launches receiving a communications error for a subset of users.

October 21, 2024 9:02PM UTC
[Investigating] Skillable is aware of an issue where Skillable TMS users may see a "Runtime Error" when trying to access it. Our engineers are engaged and working towards mitigation. Next update with in one hour.